Arhag Annual Report 2019/2020

Theme/Goal: TO BECOME THE “GO TO” ORGANISATION FORMIGRANTS AND REFUGEES Objective/target Risk/uncertainty Mitigation Become a significant provider of accommodation for M&Rs Tobecome a significant provider of accommodation to refugees Our nominationsmight not refer refugees to us for accommodation. Wemaintain a positive relationshipwith our partners and ensure that we areworking towards a common goal. To facilitate the provision of accommodation to peoplewith no recourse topublic funds We risk failing tobecome specialists in providing services toM&Rs who are not tenants. Wemaintain a positive relationshipwith our partners and ensure that we areworking towards a common goal. A diverse service provider Toprovide services that enableM&Rs tobecome home-owners Our partnersmay opt to discontinueworkingdirectly with us. We seek tomaintain a good relationship with our partners. Tobecome specialists in providing services toM&Rs who are not tenants We risk not having the capacity todo this. Wewill seek to increase capacity if this happens. To operate a London-wide employability programme We risk not being able to reach all of London. Wewill use our partners to help uppromote the programme. Larger housing associations have already engaged and have taken the learning todo this in other parts of London. Toprovide a high level of immigration advice We risk service users choosing other providers. Wewill continue topromote this service usingour networks. To establish a vibrant community hub We risk partners not wanting to become part of the hub. Wewill continue topromote the benefits to partners and thewider community of the hub. Awareness raiser To nurture formal partnerships withM&R service providers andother organisations working in the sector Potential service usersmight not be aware of our services or choose not to use them. Wewill continue topromote our organisation and the services of our partner organisations. We have alsobegun to engagewith theNHS as a key partner. Toprovide aM&R consultancy service to other organisations We risk failing toprovide an M&R consultancy service to thirdparty organisations. Wewill continue topromote this service usingour networks. Toget to a positionwhere Arhag’s Vision andMission arewell known We risk not having the capacity topromoteArhag’s Vision andMission. Wewill continue topromote this service usingour networks. Toget to a positionwhere residents are fully contributing to achievingArhag’s vision Arhag’s residentsmight not want tobe involvedwith the “go-to” vision. We continue topromote the benefits to partners and thewider community andwe have extendedour reach to theNHS as a result of theCovid-19pandemic. Additional risks in the year We have seen a challenging operating environment this year, initially led by Brexit which brought a period of political uncertainty. Just as things were stabilising, the emergence of Covid-19 became an unexpected pressure to the housing sector as it did in the rest of the world. We took effective risk management measures to be able to operate flexibly and to remain resilient and with the necessary resources to deal with any further unexpected issues. Despite falling at the end of the financial year, our largest risk for Arhag and our stakeholders is, and will continue until the end of the current year at least, Covid-19. We have responded by organising business continuity and operational groups in the management teams, to enable the association to continue with urgent services and ensure that our staff are working safely. We have since been working to resume as many of our services as possible, and we are nowworking to ensure that we recover as an organisation and as a community for our residents, and we will remain flexible and vigilant in the event that there is a local or national spike. We have taken additional precautions with regards to our IT and cyber security, to ensure we are vigilant and aware as an organisation during the period of lockdown and remote working. Annual Report 2019-2020 23