Arhag Annual Report 2021

We have determined several VfM objectives based on an honest self- assessment of our current approach to VfM. Essentially this took the formof a gap analysis of the organisation against practice that is widely acceptedmaximises VfM. Our objectives are as follows: 1. Improve service quality 2. Provide top quartile business performance 3. Develop income streams; 4. Reduce costs 5. Improve procurement 6. Improve asset management 7. Embed a VfM culture amongst Board and staff 8. Develop tenants’ role in service shaping and VfM scrutiny. Specific areas of work we will embark on to see the changes we need to continue to deliver our strategic objectives will include: • Procurement of a major works programme to meet our commitment for safe and quality homes. • A tender programme for the supply of most of our maintenance services through our outsourced business model to enhance service levels and drive down costs. • A review of our social housing costs per unit to improve operating margin. • Working effectively with Local Authorities and other partners to guide residents to support with available benefits and training and provide information on local services and activities. • Investment in our people by ensuring all staff are equipped with the right development plans and support and embraces a culture that aligns with our core values. • Continued investment in our systems, IT and data, so that we become a forward-thinking organisation, so our residents directly benefit from automated and up to date services, and our decision making is led with business intelligence. The enhanced health and safety and fire compliance requirements mean that a return to target levels for EBITDAMRI, operating margin and cost per property, will continue to be a challenge in 2021/22. VFM OBJECTIVES 26 ARHAG