A well-motivated and highly skilled workforce with a “can do” attitude will be the key to our ambition to be one of the best providers of social housing services in London. During 2021/22, we have started the development of a people strategy which assesses our organisational culture, staff terms and conditions (including flexible working), training needs, staff communication strategy, Investors In People and use of IT to deliver 24/7 services to our residents. Our people strategy is key to ensuring that Arhag is not only delivering effective customer-centric services, but that the organisation can embrace agile working, tackle inclusiveness and diversity across the organisation and for its Board and staff to be seen as even more visible and in touch with the communities we serve. At the heart of our people strategy is the establishing of our operating culture and engagement plan by: • Consulting with colleagues about flexible working arrangements; • Reviewing our employment package, including the incremental pay and benefits system; • Considering our pension arrangements; • Delivering a programme to improve customer and colleague relationships to help us drive improvements in our customer service; and • Developing a new Equality, Diversity & Inclusion strategy, and programme “Awell-motivated and highly skilledworkforce with a ‘can do’ attitude” For organisations the size of Arhag, our people are our biggest asset, and we recognise that our reputation with customers depends on howwell we communicate with and manage our relationships with our own employees. OUR PEOPLE 24 ARHAG
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