CONTENTS Key Management Personnel, Company Secretary, Registered Office, and Principal Advisers. .............................. 4 Chair’s Statement...................................... 6 Chief Executive Officer’s Statement. ............ 8 Strategic Report of The Board. .................. 10 1. About Arhag.........................................................................................11 Principal Activities. .................................................................................. 11 ARHAG’s Vision, Mission & Values............................................................ 12 ARHAG’s Business Model........................................................................ 14 The Migrant & Refugee (M&R) Hub........................................................... 15 Changes in Board Membership................................................................ 16 Website and Intranet. ............................................................................. 17 Risk. ..................................................................................................... 18 Our Assets. ...........................................................................................22 Our People............................................................................................ 24 Our Growth...........................................................................................26 Operational Performance........................................................................ 27 2. Financial Performance and Viability Statement....................................28 Financial Performance.............................................................................28 Viability Statement. ................................................................................30 3. Value For Money Statement.................................................................32 Performance Against Regulatory Metrics. ..................................................32 Long-Term Financial Plan. ........................................................................35 VFMObjectives. ....................................................................................35 4. Corporate Governance........................................................................36 5. Statement on Internal Controls...................................................... 40 6. Statement of The Board’s Responsibilities In Respect of The Strategic Report and The Financial Statements. ......................... 42 Independent Auditor’s Report. ................. 44 Financial Statements. .............................. 48 Annual Report 2021-2022 3
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